Ryanair never ceases to surprise… And that’s what just happened to Paula Sanchez, a passenger who made her dissatisfaction known when it came to the service provided by the famous company with the blue and yellow harp. The latter tweeted her dissatisfaction while on board, pointing out that her seat, supposedly on the window side, had no window at all! Upset, she then called for a £7 refund, as a sign of compensation… but she didn’t count on Ryanair’s response…
Paula Sanchez shows the absence of a porthole in a Tweet
Paula Sanchez thought her message on Twitter would be implacable and without appeal… Her tweet showed her in her seat, face masked, showing the absence of a window.
In addition to her photo on Twitter, Paula Sanchez, reportedly added the following message:
When you pay for a window and don’t get one? Who gives me my money back?
A clear message, asking to be reimbursed the usual £7, allowing you to self-assign a seat. A common practice at Ryanair.
The story could have ended with this simple tweet, but Ryanair didn’t see it that way.
Rather than bowing to Paula’s request or apologizing for the incident, Ryanair’s community manager responded with a cheeky comment the next day.
The tweet then read:
We sell seats, not windows, Paula. https://t.co/cii98cWj88 pic.twitter.com/wnzzrT7HGq
— Ryanair (@Ryanair) August 5, 2022
We sell seats, not windows, Paula.
As a joke, the airline shared a photo of an employee showing the flight reservation system on a phone.
A closer screenshot then shows a notification appearing on Paula’s selected seat clearly warning her that there was no window in the seat she had chosen.
A cheeky response, but one that humorously shows that Paula simply hadn’t checked the warning for her seat, clearly informing her that there was no window in that seat…
The problem was therefore due to carelessness on the part of the passenger… and not Ryanair…
A communication which has the merit of creating a buzz… and which has clearly divided Internet users over the tone used by Ryanair towards this passenger. For some, it’s a subtle act of humor… while for others, it’s a sign of genuine disrespect for customers…
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