Your rights in the event of a cancelled flight

Your rights in the event of a cancelled flight

A plane - Chalabala

This is what travelers dread most: flight delays or cancellations. A problem that can upset the whole organization of your stay in Ireland, and potentially generate additional costs. An unforeseen hotel night to pay, a dispute with a potential car rental company who finally cancelled your reservation… The consequences of a canceled flight can be many… not to mention the fatigue and annoyance it can cause. That’s why it’s important to know your rights in the event of problems.

What recourse do you have? What’s the best way to protect yourself from such an inconvenience on a trip to Ireland? Here are a few tips.

Punctuality: a real duty for airlines

What the law says about the European Union

Many passengers don’t know it, but air travel is subject to strict regulations to protect passengers from delays and cancellations.

In Europe, the law is very clear: since 2004, all airlines offering their services to the general public must respect flight schedules. As a result, in the event of delay or cancellation, the company is legally obliged to compensate its customers.

However, this European law is subject to a number of conditions. And that’s where you can’t go wrong. It covers :

  • companies operating within EU airspace.
  • European companies operating international routes outside the E.U.

Cancellation management

A question of conditions

We’ll paint the picture for you: you want to fly to or from Ireland… But the bad news is that after an interminable wait in your airport terminal, you learn that your flight has been cancelled. The cause: a strike, or technical failure of the aircraft…

Then the questioning begins. What are your options? Between waiting, postponement… how best to manage the tile?

It may be possible to receive some compensation to help you cope with this inconvenience.

However, it is important to know the conditions under which you can benefit from this aid:

  • your flight departed from a country in the European Union and/or was due to land in a country in the euro zone (no worries in this case for Ireland)
  • the airline has cancelled its flight less than 14 days before the official departure date
  • you had received confirmation of your tickets, including flight numbers and passenger names
  • the airline is directly responsible for the cancellation of its flight (in the event of strike, aircraft malfunction, etc.).

Compensation: terms and conditions

Let’s be clear: if you meet the above conditions, then the airline responsible for cancelling your flight is obliged to offer you a new flight, or refund your ticket.

You also have the right to claim compensation if your flight is cancelled less than 14 days before the official departure date.

Note that the amount ofcompensation for a cancelled flight is not the same for everyone. It can in fact vary in proportion to the damage suffered. The longer it takes to reach your final destination, the better the compensation. The scale can vary, but amounts start from 100€ per person and sometimes reach over 600€.

The amounts are calculated according to the damage suffered (the number of hours of delay caused), and indexed to the distance to be covered by the flight concerned.

Please note: compensation is not compulsory if your airline has offered you an alternative flight arriving no more than 4 hours after your original flight.

How can you assert your rights?

Two possible methods

The right to compensation in the event of cancellation of your flight is still a little-known right for many users around the world. Yet it’s a basic protection that can turn a bad experience into a good one.

There are several ways to take advantage of it:

  • you can contact your airline yourself and ask them to make the necessary arrangements.
  • or use a third-party service, such as AirHelp, a specialist in air passenger protection

The second option is preferable, as it allows you to benefit from the knowledge of specialists who are accustomed to this type of dispute.

All you have to do is book your flight with Aer Lingus, Ryanair or Air France! Your stay in Ireland will be much more worry-free if anything goes wrong!



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