But what exactly has been going on at Dublin Airport in recent weeks? Many passengers have reported hallucinating scenes of passengers forced to queue endlessly, starting on the sidewalk well before the airport entrance! The reason: a shortage of personnel, which is reportedly clogging up the security services and forcing almost 1,000 passengers to miss their flights this weekend!
Endless queues, slow security processing, annoyance, fear of missing your flight… Here’s a glimpse of the tension that reigned this weekend at Dublin airport. A chaotic situation, directly linked to the Covid-19 pandemic which lasted for 2 years…
Airports, including Dublin’s, were forced to run on empty for the duration of the crisis. A situation that has led them to lay off staff en masse… and to find themselves short-staffed today, while the recovery and return to normal is underway!
This creates incredible bottlenecks, mainly at the level of the security services.
Due to significant queues inside the terminal for check-in, bag drop & security, passengers queueing outside the terminal may not make their flight & may need to contact their airline to rebook. We sincerely apologise for the obvious frustration and inconvenience this may cause.
— Dublin Airport (@DublinAirport) May 29, 2022
Other airports around the world are currently experiencing the same situation. Airports in the UK are currently experiencing the same crisis, creating tension and anxiety among passengers.
But don’t worry: Dublin Airport has apologized to passengers, and is committed to implementing a plan to smooth the processing of passengers.
In this way, the DAA, Dublin Airport’s parent company, said on Tuesday that it had outlined plans to“improve queue management” and“maximize the availability of staff resources and increase the number of security lanes open at peak times”.
The DAA has also briefed government ministers on how Dublin Airport intends to compensate passengers who missed flights last weekend. As a reminder, thehe DAA has received over 300 claims since Sunday, but expects this number to rise.
The Irish government was quick to comment on the chaotic scenes reported on social networks.
The ministers said that excessively long queues and waiting times were causing“significant distress to passengers” and“damage to the country’s reputation” in terms of business, travel, connectivity and tourism.
The ministers said that the unacceptable queues should not be repeated this Thursday and Friday and over the coming weekend, and that passengers should be confident that they would make their flight with minimum inconvenience.
Daily meetings will be held at ministerial level with the DAA until the remaining difficulties at the airport are satisfactorily resolved, says the joint communiqué from the ministers.
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